Nowadays, there are million of websites. Some day before I come through some post on forums where many bloggers and people who are running website have an issue that their hosting account has been suspended due to presence of malicious and infected files. Frankly, wordpress sites more vulnerable as they keep using third party applications and thus can easily hacked. Actually, when your website get hacked you will get a mail by your Hosting provider stating :-
“While conducting a routine scan, we found infected files in your hosting account “xyz”
Through mail you will be notified that a file namely ‘Scanlog.txt’ have been uploaded within the root or some else directory of your very account which contain list of infected files presence. In addition, you will be warned that “we may need to suspend your account if no action is taken to remove the malicious contents within 24 hours.” in order to protect your account and visitors.
Really, for any website owner encountering such erroneous situation is panic but you don’t need to be so as you here you will get solution.
Fix the issue, Infected files are found in hosting account and Recover your website
Step 1:- Login to your hosting account>>Navigate to your Control Panel>> Find File Manager
File manager has user friendly interface that is in your control panel offers users to manage files and directories into your account. Here, user can upload file, download them and even delete.
Step 2:– Find the very log file that has been uploaded by your web hosting provider. Go through email to find location. After getting it download that file.
Step 3:- Keep yourself calm and find the each file pointed out in that scan log sheet into your file manager and then after delete them all. Take care that you don’t delete some other file beyond presence in that sheet.
Step 4:- After you have completed the step, Inform your web host so thay they can scan all the files again and see whether that all the services are operational again and the most important whether your websites are up and running.
Step 5:- Lastly, you should change your cPanel password of the hosting account and make sure all installed plugins, security patches are up to date.
However, in case the situation continues to same then probably your website has been severely gets infected. I have seen these type of issues also but there is a solution so, need not to panic. Go through the link below to get ultimate removal solution to eliminate the malware.
More Details:- http://www.removevirussteps.com/